1. What are your shipping methods?
At J & B Fasteners, we offer a variety of shipping methods to ensure timely and efficient delivery of our custom labels. Our preferred shipping carriers include FedEx, UPS, and DHL. We carefully select the most suitable carrier based on factors such as destination, package weight, and customer preference.
2. Do you offer international shipping?
Yes, we proudly offer international shipping services to customers around the globe. Whether you need custom labels delivered within the United States or internationally, we have the expertise and resources to handle it. Rest assured, your labels will be safely packaged and shipped to your desired destination.
3. What is the typical shipping time?
Shipping time may vary depending on the destination and shipping method selected. We strive to dispatch orders promptly upon completion of the labeling process. Domestic shipping within the United States typically takes 2-5 business days, while international shipping may take longer depending on customs clearance and the destination country's postal service.
4. Can I track my shipment?
Yes, you can easily track your shipment once it has been dispatched. We provide tracking information, including a tracking number, which allows you to monitor the progress of your package in real-time. Simply visit our tracking page, enter the provided tracking number, and gain valuable insights into the location and estimated delivery date of your labels.
5. Do you offer expedited shipping?
If you require faster delivery for your custom labels, we offer expedited shipping options. With our expedited shipping service, your labels will receive priority handling and faster transit times. Please note that expedited shipping may incur additional charges, which will be clearly communicated during the ordering process. Contact our customer support team for more information on our expedited shipping options.
6. What are your shipping rates?
Shipping rates are calculated based on various factors, such as package weight, destination, and shipping method chosen. We strive to provide competitive and transparent shipping rates while ensuring the safe and timely delivery of your custom labels. During the checkout process, you will be presented with the available shipping options and their corresponding rates.
7. What if my package gets lost or damaged during shipping?
At J & B Fasteners, we take great care in packaging and ensuring the safe delivery of your custom labels. However, in the unlikely event that your package is lost or damaged during shipping, we have comprehensive policies in place to address such situations. Contact our customer support team immediately, and we will work diligently to resolve the issue and provide a satisfactory solution.
8. Can I change my shipping address after placing the order?
While we strive to accommodate address changes, it is crucial to notify us as soon as possible. Once the order has been processed and the labels have been shipped, changing the shipping address can become challenging. Contact our customer support team immediately, and we will do our best to assist you in updating the shipping details.
9. Do you offer free shipping?
Yes, we offer free shipping on select orders. Our website displays any ongoing promotions or offers related to free shipping. Please check our homepage or promotions section for current free shipping offers. Alternatively, you can reach out to our customer support team for more information on our free shipping policy.
10. Can I request a specific carrier for my shipment?
While we carefully select the appropriate shipping carrier for each order, we understand that you may have a preference for a specific carrier. During the checkout process, you can leave a comment specifying your preferred carrier, and we will do our best to accommodate your request, subject to availability and compatibility with the specific shipping method chosen.
At J & B Fasteners, we prioritize reliable and efficient shipping to ensure your custom labels reach you in a timely manner. Our diverse shipping methods, including international shipping, expedited options, and tracking services, give you peace of mind knowing that your labels are handled with utmost care throughout the shipping process. Should any shipping-related issues arise, our dedicated customer support team is here to assist you promptly and provide satisfactory solutions. We strive to exceed your expectations and make your experience with J & B Fasteners seamless from order placement to delivery.